Oceana Online Store Frequently Asked Questions

Shipping Information

When will my package ship?

We fulfill orders once a week, so if you place your order after the fulfillment cutoff your order will be fulfilled the following week. Once it has been fulfilled, you will receive a shipping confirmation email. Be sure to check your junk folders for your confirmation emails. If you haven’t received any notification within 2 weeks, please contact us at wavemaker@oceana.org with your order number. 

When will I receive my package?

We offer free shipping for the United States and ship via USPS 1st Class mail. You can expect your package to arrive 8-12 business days after you've placed your order.  

Can I track my order?

Yes! Once your order has been shipped you will receive an email notification with your USPS tracking number.

Can I ship internationally?

Yes. But we cannot offer free shipping internationally. If you would like a shipping quote before you place an international order, please email us at wavemaker@oceana.org.

Can I send to someone else?

Of course! During the checkout process, just specify that information in the shipping address section. 

Symbolic Adoptions

Am I adopting a real animal in the wild?

No. You are making a symbolic adoption of your selected species. Your donation is not specific to one individual marine animal, it is instead used in general support of Oceana's campaigns – helping all marine life.

Will you send me updates on my adopted animal?

No. Because this is a symbolic adoption and not specifically one individual animal we do not have any information to share. You can however signup for our emails to see how our campaigns are progressing that benefit your selected species. 

What is my adopted animals name?

Because this is a symbolic adoption your animal does not have a specified name. You can name it as you please! 

How do I get an adoption certificate?

If you'd like an adoption certificate, please provide the name in the Certificate Name field on the Product Page.

Where do I download my digital certificate?

Please note digital certificates will be emailed to the email address associated with your order by the end of the following business day. Downloads purchased Friday afternoon will be fulfilled Monday morning.


Will you sell or rent my information if I make a purchase?

No. You can view our privacy policy here.

Will I receive emails if I make a purchase?

You will only receive email notifications regarding your order. If you would like to become a wavemaker by singing up for Oceana emails, visitoceana.org/join.  

Companies and Corporate Partners

I'm a company that would like to place a bulk order for a special event, what should I do?

Please visit our Bulk Order page and fill out the form at the bottom of the page. Please note that this type of purchase does not make you an official Oceana corporate partner. If you are a company looking to become an Oceana partner, please reach out to our Corporate Partnerships team here.


How does my donation / purchase help?

All purchases made on the Oceana online store are used in general support for all Oceana's campaigns to protect and restore the world's oceans and the marine wildlife that rely on clean, healthy oceans. 

I changed my mind. Can I return an item and get a refund?

Yes. Please email us at wavemaker@oceana.org and we'll be glad to assist you.

Tax-Deductible Information

Please visit our Tax-Deductible FAQ page to learn more about your donation. 

Where are your products made?

The cookie cutters are created by H.O. Foose in Pennsylvania, American Tradition Cookie Cutters in Pennsylvania, Cheap Cookie Cutters in Florida, and Off the Beaten Path in Missouri. The plushes are produced by Aurora GiftsKonik, and Wildlife Artists. Each owns factories in China and Indonesia that meet or exceed all child labor practices, labor guidelines and human rights standards set forth by the Toy Manufacturers Association.

Are your products eco-friendly?

Sustainability is, of course, very important to us. The majority of our plushies are made with a fiber fill made from 100% recycled plastic, 100% recycled plush material, stitched eyes and noses, no plastic whiskers or plastic pellets, and are baby safe. We are in the process of transitioning all of our plushies to this eco-friendly line as they are available by our vendors and suppliers. 

Our Chico bag is made from 100% post-consumer recycled plastic bottles, and each bag replaces 1040 single-use plastic bags!

All bamboo utensils are BPA free and made of biodegradable material. There is no plastic and they can naturally degrade and breakdown.

I have a question that isn’t answered here?  What should I do?

Email us at wavemaker@oceana.org and we will get back to you as soon as possible.